Use case
Never miss a DM again
Instagram is where bookings start. It's also where they get lost. Bring your DMs and email into one professional inbox -- no more missed messages, no more lost bookings.
The problem
Messages live in too many places
- Instagram DMs pile up
- New inquiries get buried under replies, story reactions, and random messages. Important bookings slip through.
- Email adds another inbox
- Some clients email. Now you're checking two apps, trying to remember where each conversation lives.
- Context gets lost
- You can't remember what you discussed, when they last messaged, or where that reference image ended up.
Instagram DMs
Your DMs, professionally managed
Connect your Instagram Business account and messages flow into pencild automatically. Full conversation history with threading, media support, and smart client linking.
- Messages flow in automatically.
- Connect your Instagram Business account and your DMs appear in pencild.
- Send and receive text and media.
- Reply with text, images, and media directly from your inbox.
- Auto-link to existing clients.
- Messages are automatically connected to client profiles so you see the full history.
- Create new clients from DMs.
- New inquiry from someone you don't know? Create a client profile in one click.
A proper email inbox, built in
Connect Google, Microsoft, or any IMAP provider. Compose, reply, reply-all, and forward -- all without leaving pencild.
- Full conversation threading.
- See the complete email thread in context, just like you would in any professional email client.
- Full-text search.
- Find any email instantly. Search across subjects, body text, and sender details.
- Drafts with auto-save.
- Start composing and pick up where you left off. Drafts save automatically.
- Labels and folders synced.
- Your existing email organisation carries over. Labels and folders stay in sync with your provider.
- Priority inbox.
- Important conversations surface first. Focus on what matters.
- Auto-linked to clients.
- Emails are automatically connected to client profiles for a complete conversation history.
Instagram-aware
We understand the 24-hour window
Messaging window status
Green: Active
More than 4 hours remaining. Reply freely.
Yellow: Expiring soon
Less than 4 hours left. Send important messages now.
Red: Expired
Window closed. Wait for them to message you first.
Stay organised
Tools to keep your inbox under control
- Quick reply templates
- Save your most common responses and reply in seconds.
- Priority conversation grouping
- Important conversations are surfaced first so you focus on what matters.
- Archive and unarchive
- Keep your inbox clean. Archive old conversations and bring them back when needed.
- Turn messages into bookings
- Go from first message to confirmed appointment, all in one flow.
- Complete client context
- See the full client profile alongside any conversation -- past bookings, projects, notes.
- Everything in one place
- Instagram DMs and email side by side. No more switching between apps.
Professional messaging for professional artists.
Connect your Instagram and email in minutes. One inbox for every client conversation.
14-day free trial. Add a card to extend to 30 days.